The lock entry tools we offer are not for sale to the general public and are available for sale to professionals only!  All other products are available to the general public.

Orders shipped to all 50 US states, APO, American Somoa, Federated States of Micronesia, Guam, Northern Mariana Islands, Marshall Islands, Palau, Puerto Rico, and the U.S. Virgin Islands will all be charged standard US shipping charges.

Shipping Method

- For Domestic orders under $30 we ship by First Class Mail or UPS Ground.
- For Domestic orders over $30 we ship by Priority Mail or UPS Ground.
- Customers who request "Next Day Air" or "2nd Day Air" will have their orders shipped by UPS.
- All International order will be shipped by Airmail, except Canada which must be shipped by Express mail (usually 4-10 days).  This depends on your local customs office.  The longest we have experienced was 6 weeks.   International Express Mail is also available for an extra charge. 

Payment Options

• VISA , MasterCard, American Express, Discover, JCB Card
• PayPal
• Check (US Dollar Only)
• Postal Money Order (in US Dollars)
• COD (US Only, and must be confirmed by phone. Subject to a $9.00 UPS COD charge)
• Cash US Currency
• Wire Transfer (subject to $20.00 fee)

Key Blank Orders

Do to the weight vs. cost of key blanks many times our shipping quotes are not accurate.  If there is additional shipping charges due, we will contact you to see if you are willing to accept the additional shipping charges.

Processing Time

In most cases we will ship your order with in 48 hours.  If there will be an excessive delay we will notify you by email.  You will have the opportunity to change your order or cancel.  Please note:  When you request your order be shipped to an address other then the credit card billing address, there will be a delay with your order.  These order require managers approval.  We reserve the right to ship to the billing address on any order requesting a different shipping address.

Package Markings

Q:  Will "LockPicks.com" be on the return label."  A:  Our return labels say "LogicAmerica Corp."  Customs descriptions will say "Tool Kit."

International Orders

How do I pay in US Dollars?  We ship international orders almost every day.  If you pay with credit card we will charge your credit card in US Dollars, and on your credit card statement the charge will appear in your local currency.  If you don't have a credit card, you can pay with an Postal Money Order made out in US Dollars, Cash US Currency, or Wire Transfer.  Postal Money Order can be bought at your local post office. Sometimes in some countries a Customs Fee is charges then the package is picked up from the post office or when it is delivered.   Sometimes a local tax (GST or VAT) is also due.

Return / Cancellation / Refund Policy

If you are unsatisfied you may return anything you purchase from Lock-Picks.com for exchange or refund within 30 days of purchase as long as they are in new condition.  We will credit your credit card or issue a check (if you paid by check or money order) with in 30 day of the time we receive your return.

Effective Oct. 20, 2005, if you receive a defective product from us call or email us at the following, 1-800-480-0875 (+1 408 437-0505) info@lockpicks.com.  Do not return defective products without authorization.  In most cases a new product will be sent to you or we will swap your defective item for a new one.  Please note, once a key machine has make a cut on a key, it is no longer "new."  If it is defective please call us.  If the problem can not be resolved, the key machine will have to be sent in for repair.

Making a return is simple.  Just return the item to the address on the packing slip and make a note on the packing slip explaining what you would like done (refund or exchange). Books, Videos, CD-Rom's, and DVD's are not returnable unless defective.  You must notify us within 15 days of receipt.

Order cancellations are possible but not guaranteed.  If you request a cancelation and internally it is too late, please refuse the shipment and we will credit your card or issue a refund check when the items is returned to us.