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Terms of service

Terms of Service

Last Updated: 2-7-2025

Overview

This website is operated by CLK SUPPLIES, LLC, under the brand LockPicks.com. Throughout the site, the terms “we,” “us,” and “our” refer to LockPicks.com and CLK SUPPLIES, LLC. LockPicks.com offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the store shall also be subject to the Terms of Service. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

Key Highlights

  • You must be at least 18 years old to place an order.
  • Buyers are responsible for complying with all local, state, and federal laws regarding product use.
  • Lockpicks and tools are available to eligible professionals and locksport hobbyists.
  • All sales are subject to our Return Policy.
  • Misuse of products is strictly prohibited and may result in account termination.

Section 1 - Lawful Use of Products

By purchasing products from LockPicks.com, including but not limited to locksmith tools, lock picks, or other security-related items, you agree to use these products in compliance with all applicable laws and regulations in your jurisdiction, whether local, state, federal, or international.

Buyer Responsibility:

  • You certify that you are at least 18 years of age or the age of majority in your jurisdiction.
  • You understand and comply with the laws governing the possession, use, and distribution of these products in your location.
  • You will not use any purchased products for illegal purposes or activities.
  • You assume full responsibility for ensuring the lawful use of the products in your jurisdiction.

Failure to comply with these terms may result in the termination of your account, cancellation of your order(s), and notification to the appropriate authorities at our sole discretion.

Section 2 - Eligibility to Purchase Locksmith Tools and Lock Picks

By placing an order on LockPicks.com, you certify that you are eligible to receive locksmith tools and lock picks by mail under applicable laws. Eligibility applies if you meet one or more of the following criteria:

  • A bona fide locksmith.
  • A lock distributor or manufacturer.
  • A bona fide repossessor.
  • A motor vehicle dealer or manufacturer.
  • A bona fide law enforcement officer or a purchasing agent for such an agency.
  • A registered student of a locksmith school (proof of enrollment required).
  • An in-house locksmith (not offering services to the public).
  • A locksport enthusiast using the tools solely for lawful recreational purposes (e.g., hobby-based lock picking).

Exemption: Purchases of non-entry tools, such as training materials, locks, lock parts, key blanks, key chains, pin kits, or lock pins, do not require proof of eligibility.

Section 3 - Online Store Terms

You agree to provide accurate, current, and complete purchase and account information for all purchases made at our store. You agree to promptly update your account details, including your email address and payment information, to ensure successful order processing.

Section 4 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You may not use our products or services for any illegal or unauthorized purposes, including in violation of any laws in your jurisdiction.

Section 5 - Returns and Refunds

Returns are subject to our Return Policy:

  • Products must be returned in their original condition within 30 days.
  • Shipping fees are non-refundable.
  • Non-returnable items include key machines, gift cards, downloadable products, and special orders.

For the complete policy, please visit our Return Policy.

Section 6 - Liability Disclaimer

LockPicks.com assumes no liability for the misuse of any products sold on this website. You agree to indemnify and hold us harmless for any claims arising from improper use.

Section 7 - Changes to Terms of Service

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated terms.

Section 8 - Contact Information

For questions about these Terms of Service, please contact us at:

  • Email: info@lockpicks.com
  • Address: 12036 N Tracey Rd, Hayden, ID 83835
  • Phone: 1-800-539-2526

Section 8 - Contact Information

For questions about these Terms of Service, please contact us at:

  • Email: info@lockpicks.com
  • Address: 12036 N Tracey Rd, Hayden, ID 83835
  • Phone: 1-800-539-2526

SECTION 9 - SHIPPING POLICY

LockPicks.com offers the following shipping options:

  1. Free Shipping (United States):
    • Available for orders over $150 to all 50 U.S. states.
    • Includes all territories and possessions of the United States.
  2. Domestic Shipping (United States):
    • Orders under $150 will incur a shipping charge.
    • The exact shipping cost will be calculated at checkout.
    • Applies to all 50 U.S. states
  3. International Shipping:
    • All international orders are subject to shipping charges.
    • Shipping costs for international orders will be calculated at checkout based on the destination country, order weight, and selected shipping method.
  4. Additional Information:
    • Shipping charges are non-refundable.
    • CLK SUPPLIES, LLC reserves the right to choose the most appropriate shipping carrier for each order.
    • Delivery times may vary depending on the destination and chosen shipping method.
    • Customers are responsible for any customs duties, taxes, or other fees imposed by their country for international shipments.

For specific shipping rates or questions about our shipping policy, please contact our customer service team using the information provided in SECTION 8 - CONTACT INFORMATION.

Mobile Terms of Service

The Lockpicks mobile message service (the "Service") is operated by LockPicks (“Lockpicks”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Lockpicks’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lockpicks through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lockpicks. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18337568256 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lockpicks mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18337568256 or email sales@clksupplies.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.